Cookie & Privacy Policy

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Astelia Inc. (“Astelia”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) including on our website www.astelia.io and/or the provision of our product and services.

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement. This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your personal information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our website or by other means and take any additional steps as required by applicable law.

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1. WHAT PERSONAL INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

1. We Process the Following Personal Information: 

1. Personal information collected through our website. We may collect personal information including your name, email address and usage pattern.  
2. Personal information provided through our services. We collect personal information including your full name, email address, username, role, company name, usage pattern of the services, as well as any other personal information that you decide to provide us. We also collect the contact and billing information of our customers.  
3. Personal Information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events, and you provide us with your contact details. 
4. Personal Information we collect from online interactions. For example, if you attend a webinar, contact us via social media, interact with our website or otherwise with our business, including as a representative of a current / prospective customer, supplier or partner, we track and make a record of those interactions, which may contain your contact details, such as full name, email address, messages and any other personal information that you decide to provide us with. 

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2. We process personal information for the following purposes: 

1. To provide you with our website. We will use your personal information to allow you to make use of our website, including, (i) to answer your questions and to allow you to communicate with us; (ii) to analyze your use of our website and to improve our website; and (iii) to customize your experience.
2. To provide you with our services. We will use the personal information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the services and to process your requests; (iii) communicate with you about your use of our services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of our services; (v) send you push notifications and/or emails and notifications regarding your account or certain features of our services, (vi) to personalize your experience with our services; and (vii) to generally administer and improve the services; 
3. For Administrative purposes. Astelia uses your personal information (i) to respond to your questions, comments, including information about potential or future Astelia services; (ii) for internal quality control purposes; and (iii) to establish a business relationship.
4. To Market Astelia. Astelia uses personal information to market Astelia products and services. 
5. Security purposes. Some of the abovementioned personal information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. 
6. De-identified and Aggregated Information Use. In certain cases, we may or will anonymize, aggregate and/or de-identify part or all of your personal information. We will use the data to improve our website and services (including through the use of artificial intelligence) and for research purposes. 

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2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION 
   
   1. Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your personal information. However, please note that we cannot guarantee that the personal information will not be compromised as a result of unauthorized penetration of our servers. As the security of personal information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
   2. Retention of your information. Your personal information will be stored until we delete our records, or if you send a valid deletion request. Please note that in some circumstances we store your personal information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. 

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3.  HOW WE SHARE YOUR PERSONAL INFORMATION 

We share your personal information as follows: 

1. The personal information Astelia gathers is shared with our partners and other third parties. 
2. We also share personal information with our affiliated companies about you. 
3. We use third party service providers to process your personal information for the purposes outlined above, including, without limitation: 
   
   1. With cloud service providers for hosting purposes;
   2. With email providers, marketing, CRM, other similar tool providers; and
   3. With analytic companies, in order to help us understand and analyze personal information we collect in accordance with this policy.
4. To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Astelia , our products and services, customers, employees, property, and the public. We may use or disclose the personal information we collect in order to ensure that our users are complying with all applicable aspects of our policies.
5. We may disclose personal information with our lawyers, accountants, auditors and other professional advisors where necessary to obtain legal or other advice or otherwise protect and manage our business interests;
6. We may use or disclose the personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required or allowed by law and regulations;
7. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events.
8. Where you have otherwise provided your consent to us for sharing or transferring your personal information.

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4. YOUR PRIVACY RIGHTS
   
   1. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):

1. You have the right to withdraw consent to the processing, where consent is the basis of processing. 
2. You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
3. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.
4. You have the right to erasure past personal information about you under certain conditions.

2. You can exercise your rights by contacting us at info@astelia.io. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

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5. USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provided information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at info@astelia.io.

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6. INTERACTION WITH THIRD PARTY PRODUCTS. We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect personal information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

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7. CONTACT US. If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@astelia.io.

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